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Frequently asked questions
Everything you need to know about transport with AutoFlow Group. Another question? Write to us.
At pickup and delivery, the driver records a full photo inspection of the vehicle, signed by both parties. The report is then frozen as a PDF and locked with a SHA-256 fingerprint: it becomes impossible to alter, providing indisputable proof in the event of a dispute.
Yes. Every transport is covered by all-risk insurance included as standard, with nothing for you to arrange. Cover applies from pickup to signed delivery.
The rate mainly depends on distance and mode (driven or platform), plus a pickup fee. Everything is included: fuel, tolls and insurance. You get an instant estimate online, then a firm quote with no hidden fees.
Yes, under a professional (trade) plate when the vehicle is drivable and compliant. For non-drivable vehicles, we offer platform transport.
We cover Belgium, France, Luxembourg, the Netherlands and Germany, both domestic and cross-border, with a website and service available in four languages.
Most domestic transports are completed within 24–48 h, and cross-border trips within 48–72 h, depending on distance and availability. An express option is available for urgent needs.
Yes. You receive a tracking link that shows the live position and estimated arrival time, with no app to install. You can share it with the final recipient.
No. The estimate shows instantly online, before any sign-up. You only create an account if you confirm the order.